A person with a disability has the right to expect the full spectrum of services offered by Burlington Public Library.

We strive to make sure that everyone in our community can access library services in person, by telephone, by email, in the community, and remotely through technology such as the website. We deliver programs that support the participation of all people.

If you are planning to visit to the library and have questions about accessibility or need assistance to use the library, please contact Suzanne Acharya, Community & Programming Librarian, at 905.639.3611 ext 1304.

To launch the BrowseAloud toolbar on the library website, click/tap on the BrowseAloud icon in the bottom right corner of the library’s web pages.

Q: How do I change text size on the library website?
Here's how you can zoom in and out of individual websites using keyboard shortcuts. These keyboard shortcuts will work with most current browsers:

  • To zoom in, increasing the size, press and hold Ctrl  while pressing +
  • To zoom out, decreasing the size, press and hold Ctrl while pressing -
  • To reset size back to normal, press and hold Ctrl while pressing 0

Q: Can a support person and/or a service animal accompany someone with a disability to a library program?

  • A support person can accompany someone with a disability to a program free of charge. If it is a registered program, please sign up both individuals.
  • Service animals are welcome in the public areas of all library locations.

Q: What is an Access Card?

Access cards are available to any customer with a disability. These cards allow for more flexibility in return times and fees.

Q: What is Visiting Library Services?

If you are not able to come into the library, you can sign up for Visiting Library Services (VLS) and a volunteer will bring library items right to your door.

Q: What reading aids and devices are available in the library to support your reading needs?

  • C-Pen Readers, a portable device that scans and reads text aloud. Please bring your own headphones (all branches except Kilbride)
  • SARA CE text reader, which scans print and reads it aloud (Central)
  • Optelec Clearview CCTV machine, which magnifies print (all branches except Kilbride)
  • ZoomText software to magnify or read text on one public computer at each library branch (except Kilbride)
  • BrowseAloud software on our website that allows it to be read aloud

Q: What formats are available at the library for people with vision loss or other print disabilities?

  • Large print books and magazines
  • Ebooks and eAudiobooks that you can download
  • Preloaded eReaders and Playaways
  • DAISY disks and players

As well, with a public library card, customers can sign up for CELA (Centre for Equitable Library Access), which provides even more formats, such as:

  • Apps with audiobooks and text-to-speech
  • Print Braille
  • E-Braille
  • E-Text
  • Described movies (DVD)
  • DAISY disks

Q: What services are available at BPL for people who are deaf or hard of hearing?

  • An ASL interpreter can be provided for programs. Please let staff know if you require interpretation at least two working weekdays before a program.
  • Centennial Hall at Central Library has a Hearing Assist System. Please tell staff if you require its use. We also have a portable system that can be used in other spaces.
  • As an alternative to the telephone, text your questions to 905.581.6699 at Ask a Question.

Q: Is library information available in accessible formats?

Please call Lauren in Marketing Communications, 905.639.3611 ext 1121, if you need library information (for example: flyers or bookmarks that the library produces) in an accessible format. We will work together with you to best meet your needs as soon as possible.

Accessibility Policy

Accessibility Report


Visiting Library Services

Sign up for CELA (Centre for Equitable Library Access)