Service Updates

Library Services during Provincial Emergency, now through Step 2

During Ontario’s current declared State of Emergency, public libraries are permitted to provide contactless holds pick-up service and computers-by-appointment. Here at BPL, our top priority is always the health and safety of our community, and our goal is to provide these services with maximum physical distancing and minimum direct contact.

Contactless holds pick-up:

  • Scan or tell us your library card number when you step inside; stay at the counter while we check out your holds for you. No need to call us when you arrive.
  • A properly worn face mask is required attire at all times when in the library unless a City of Burlington Mask By-law exemption applies to you.

Computer/printer use by appointment:

  • Please book your appointment online, or call/contact us online if you need some help.

NO browsing collections, walk-in library services, or sit & stay for leisure, work, or study at this time.

We ask our valued members to please continue to practice prevention—the health and well-being of everyone in our community depend on it. We very much look forward to the day when public libraries may safely and cautiously reopen (with limitations) during Step Two of Ontario's Roadmap to Reopen. Until then, please keep safe, well, and cautiously optimistic!

Items DUE? Try to RENEW

Most print and audiovisual items can be renewed up to 10 times, each time for 21 days, if no one is waiting to borrow.

Library hours

Open every day

  • Monday to Friday: 10am to 7pm
  • Saturday: 9am to 5pm
  • Sunday: Noon to 5pm
  • Closed holidays

Branch services

Branch Holds Pick-up Computer/Printer By Appointment Browse & Borrow
Aldershot Yes Yes No
Alton Yes Yes No
Brant Hills Yes Yes No
Central Yes Yes No
New Appleby Yes Yes No
Tansley Woods Yes Yes No


Branch Sit & Stay Visit Work/Study Space In-branch Programs Room Rental
Aldershot No No No No
Alton No No No No
Brant Hills No No No No
Central No No No No
New Appleby No No No No
Tansley Woods No No No No


  • Limiting the number of people inside - or as directed by Province
  • Practicing physical distancing whenever possible
  • Extra cleaning everywhere, especially in high-touch and common areas
  • Computers, keyboards, and workstations are cleaned after every computer-by-appointment session
  • Providing hand sanitizer stations at all entrances
  • Wearing masks and face shields at all times
  • Controlling the flow of traffic inside (when in-branch services are allowed)
  • Extending the holds pick-up period to 7 open days to reduce lineups and allow more time to move items between branches
  • Quarantining items for 24 hours when returned
  • Reducing service points and open hours to optimize cleaning and work processes
  • Staff self-assess their health before coming into work.

Service limitations:

  • Cognitive Care Kits may be borrowed by special arrangement. Please call us at 905.639.3611.
  • No access to microfilm/microfiche, newspapers, reference collections, makerspace, 3D printers, inside return slots
  • No loaning out of Seed Library packets
  • No Visiting Library Services
  • Interlibrary Loan service is suspended until August 31, 2021
  • No room rental

Province of Ontario Roadmap to Reopen

How to pause a hold step-by-step

Book a library computer/printer appointment

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Frequently Asked Questions about library services during COVID-19

City of Burlington Mask By-law 62-2020

COVID-19: Get the Information You Need

Contact Us