Mental Health: When you need help

Caring for our mental health and well-being is always important—and even more so now, as we cope with ongoing pandemic-related stresses and lifestyle changes and challenges. If you or someone you know needs help or support, but you don’t know where to turn, we have the resources to get you the help you need. Here's how:

  • Contact Information Burlington, a community information & referral service of Burlington Public Library, at 905.639.3611 ext 1212 or email for personal, confidential assistance.
  • Go online anytime and look under Mental Health on our online community information resource

In Crisis

  • Call ConnexOntario: 1.866.531.2600, or COAST: 1.877.825.9011, or a distress/crisis line listed below
  • Go to the nearest hospital.
  • For immediate help, call 911.

Help in Our Community

Canadian Mental Health Association, Halton Region Branch
24/7 COAST Crisis Line: 1.877.825.9011
Office: 1.877.693.4270 or email

  • FREE call-in counselling by phone: 289.291.5396; you will be called by a counsellor within 24 business hours.
  • Information & referral service: 905.315.8664

Distress Centre Halton
24/7 Distress Line: 905.681.1488
Office: 905.849.4559 ext 102

  • Get help to cope with crisis, loneliness, and emotional stress.
  • All services are confidential, anonymous, free, and available to all age groups.
  • Distress Line: Trained volunteers offer listening, befriending, and crisis intervention by telephone
  • TeleCheck: 10-minute phone call provides medication/appointment reminders, and to check on well-being

ROCK, Virtual Walk-In Counselling - Burlington
24/7 Crisis Line: 905.878.9785
Access Line (office): 289.266.0036; the line is live-answered Mon-Fri, 9am-5pm

  • Geared to ages 17 and under; youth 12 years and older can call on their own and/or with support people; families with children from birth to age 17
  • Virtual Call-in Clinic: Open Mon-Wed, 9am-3pm through the Access Line
    • Offers quick access to therapeutic help from mental health therapists, behavioural therapists, and therapists for families with children

Support House - Oakville
Office: 1.833.845.9355, Mon-Fri, 8.30am-4.30pm

  • One number to access a range of housing, mental health, substance use, and peer support services for ages 16 and older.

Thrive Counselling - Burlington
Office: 905.637.5256; Mon-Thu 9am-9pm, Fri 9am-3pm, Sat 9am-1.30pm

  • Mental health support services offered by phone and virtually during COVID-19; no eligibility restrictions
  • Individual, couple, and family counselling; assessment referral for abused women; counselling groups for women and children who have witnessed abuse; Employee Assistance Program, Violence Against Women program, Caring Dads program
  • Contact by email to or call the office and leave a message; calls are returned as soon as possible.

More Online & Phone Support

Kids Help Phone - 24/7 support
Crisis Text Line: 686868
Call a counsellor: 1.800.668.6868
Live chat: 7pm to midnight
Facebook Messenger

  • FREE mental health support for kids, teens, and young adults and eMental health services

Lesbian Gay Bi Trans YouthLine
Crisis & Youth Line: 1.800.268.9688; Sun-Fri, 6-9pm (also 416.962.9688)
Chat/Text: 647.694.4275; Sun-Fri, 4-9.30pm
Office: 1.888.687.9688

  • Helpline provides FREE support to lesbian, gay, bisexual, transgender, transsexual, two-spirited, intersex, queer, and questioning youth ages 29 and under
  • Volunteer peer supporters have diverse 2SLGBTQ+ identities and lived experiences


  • FREE guided self-help life-skills program from the Canadian Mental Health Association to build coping techniques that will help you overcome challenges.
  • For people ages 15 and up who are experiencing mild-to-moderate anxiety or depression, or may be feeling low, stressed, worried, irritable, or angry.
  • Not a crisis service, psychotherapy, or counselling service.

Find 24-Hour Crisis and Distress Services in Halton

What is Mental Health? – Article from Kids Help Phone

Canadian Mental Health Association info & articles – Short articles with practical advice and useful information

Booklist: Keep Calm & Carry On

Booklist: Mindfulness Online

Booklist: TED's List of Feel-Good Books

Bookist: Take a Deep Breath

Booklist: Take a Hike!

Booklist: Mindful Families

Booklist: Parenting an Anxious Child