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How Do I Use the
Library Catalogue?
Updated December 21, 2009
Announcements |
Renewals may be done from your My Account page. Select the Checkouts tab. Notice to customers about billing for lost items - More info... Get your holds notices by e-mail! - More info... See your holds pickup deadline - More info... A reminder to check your Holds Expiration Date - More info... |
The information below covers questions that are asked by our customers. For further assistance, please call or visit any of our library locations. Our staff will be happy to answer your questions. If you are interested in a more detailed introduction to using the Catalogue,we suggest you consider our Library Catalogue Basics Computer Class, a 2 hour hands-on class in the Ron Ness Training Room.
Frequently Asked Questions
My Account
- How do I log in to my account?
- How do I see the items I have checked out or on hold?
- How do I renew my materials online?
Searching
- How do I search for a book or other item?
- Why do I sometimes get an error message when I search for an item?
- How do I search for popular Hollywood movies?
- How do I list feature films on DVD in your Catalogue?
- How do I search for books on CD?
- How do I search for video games?
- How do I know which results are CDs, DVDs, or VHS tapes?
- What are "Internet Resources", or "Internet Databases"?
Holds
- How do I place an item on hold using the online Catalogue?
- How do I cancel a hold that I no longer need?
- How do I suspend a hold, e.g. while I'm on vacation?
- How do I re-activate a hold that has been suspended?
- How do I know when my hold is available
- May I be alerted by e-mail when my holds are available?
- How do I change the pickup location for my holds?
- How do I check my hold pickup deadline?
- How do I extend my hold expiry date?
New Releases
- Where do I find a list of BPL's new books, movies and music?
- When are the lists of new titles posted?
I'm having a problem...
- Why does the system ask for my library card number and PIN each time I place a hold?
- The system says I'm blocked - what does this mean?
- I can't place holds because my privilege has expired - what does this mean?
- Do I have to type all 14 digits of my library card number - can't the Catalogue remember it?
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